Terms and Conditions

[1] Your contract with us

Your contract is between you and "SIA RIGA OUT THERE”, Hospitalu 8-49, Riga LV-1013, Republic of Latvia. It commences when you approve the itinerary detailing the accommodation and activities you have specified with the final confirmed price. You must check the details and confirm they are correct by paying the required balance. Please contact SIA Riga Out There immediately if any of the details are incorrect such as the number of people, hotel choice or activities. Once SIA Riga Out There receives your deposit SIA Riga Out There assume you have checked all the details and that they are correct. Any subsequent changes may incur alteration or cancellation charges.

[2] Payment

- SIA Riga Out There requires a deposit of 25% of the total booking cost in order to confirm your booking. This is used to safeguard your reservation, be it for an activity and/or accommodation, with their suppliers.
- SIA Riga Out There accepts payment by VISA, MASTERCARD AND DINERSCLUB CARD, your credit card will be charged in Euros. (We do not accept debit cards).
- You can also pay us directly into our Natwest business account in the UK or Hansabanka account in Latvia.
- All prices on the confirmation email are guaranteed. You must pay the outstanding balance at least 4 weeks before your date of arrival. If you fail to pay on time SIA Riga Out There reserve the right to treat the booking, as cancelled and appropriate cancellation charges will be applied.
If you book 6 weeks or less before departure you must pay in full for your booking immediately.

[3] Changes and Cancellation by you

- SIA Riga Out There are happy to make changes to your booking for FREE so long as there is availability of accommodation and/or activities on the new times/dates. If however there is a price discrepancy (e.g.: due to only a higher standard of accommodation being available) you will be required to pay the extra balance.
- You can cancel your booking at any time. Your cancellation will be accepted when SIA Riga Out There receive a written confirmation (by email) from the head of your party. As our suppliers charge us if SIA Riga Out There have to cancel on your behalf, SIA Riga Out There cannot refund your deposit. Any cancellation or changes made within 4 weeks of arrival date will result in a 100% cancellation charge being applied and no monies can be returned to you.

[4] Changes and Cancellation by us

- In the rare event that SIA Riga Out There need to make changes to your booking, SIA Riga Out There will inform you immediately. It is very unlikely that SIA Riga Out There will need to cancel your arrangements and SIA Riga Out There will do everything in our powers to avoid this. SIA Riga Out There will find you suitable alternatives of an equal or better standard. Should you not wish to accept these alternatives then SIA Riga Out There will give a full refund of all monies paid to us by you. Our liability to you is limited to the amount SIA Riga Out There receives from you and SIA Riga Out There cannot therefore compensate for any other costs incurred by you.

[5] Your transport

Your flights to your destination are bound by the terms and conditions of your airline. SIA Riga Out There cannot be held responsible for any losses financial or otherwise due to late flights or lost baggage including missing any part of your scheduled activities. SIA Riga Out There do promise however to do their best to assist you in such an event and also promise that your transfers will not be affected in the event of your flight arriving late.
- We do not accept responsibility if you suffer illness, injury or death during transfers - you must ensure that you are adequately covered by the insurance policy you decide to take out.

[6] Our responsibilities

- SIA Riga Out There are responsible for the services provided by them. These services must be of a reasonable standard and as described by SIA Riga Out There on their website and if not SIA Riga Out There will be liable to pay you compensation if this has affected the enjoyment of your holiday.
- SIA Riga Out There do not accept responsibility for any loss or damages caused by any member of your party, failure of someone providing services not connected with us, anyone not connected with either party or reasons due to force majeure. Our liability in all cases shall be limited to the total amount paid to us by you.
- Our suppliers provide some of the activities SIA Riga Out There offer. In those instances SIA Riga Out There acts solely as a booking agent for them. Although SIA Riga Out There promotes them, this should not be interpreted as a recommendation to take part. SIA Riga Out There accept no liability whatsoever for any harm, injury or loss including physical or otherwise and even death as a result of taking part in an activity. Whilst SIA Riga Out There only work with suppliers SIA Riga Out There believe to be highly reputable, SIA Riga Out There cannot be held responsible for any false representations given to us by the suppliers.
- Please note that some activities may also be considered "hazardous pursuits" by insurance companies and may require a premium if you wish to be adequately covered by the policy you decide to take out.

[7] Your responsibilities

- SIA Riga Out There want you and your group to have a pleasant time, SIA Riga Out There therefore expect you to behave in an appropriate manner at all times. You will be responsible for any damage caused by you or any member of your party. If someone in authority deems you or any member of your party unfit to travel or consider that you are causing discomfort to other people and ask you to leave the accommodation or activity then our contract will be terminated at that moment. SIA Riga Out There will have no further obligation to you and full cancellation charges will apply.
- It is your responsibility, as booking representative, to inform other members of your party of the terms and conditions stated in this contract. By approving the itinerary you are acknowledging that all members will read, understand and abide by the terms and conditions.

[8] Passports, Visas and Health

EU citizens do not need a visa to travel to Latvia but are required to hold a valid passport valid for SIX MONTHS beyond the date of return. Citizens of other countries may have different requirements and should check with an appropriate embassy or consulate. SIA Riga Out There are in no way responsible for anyone not being admitted to a country due to incorrect documentation and shall award no refunds should this happen.
You must tell us of any disability or medical condition that any member of your party has that may require special assistance before you make a booking. Should you not do this SIA Riga Out There reserve the right to treat the booking as cancelled by you and apply the appropriate cancellation charges.

[9] Complaints

if anything is not up to your expectations SIA Riga Out There want to know! Please inform your hotelier or our own staff as soon as possible so SIA Riga Out There can rectify matters quickly and smoothly. Any complaints made after the holiday have to be made in writing not more than 28 days after the last of your bookings with us.

[10] Insurance

You and all members of your party are required to be adequately insured for the whole duration of your holiday. Bear in mind that you will need to check that all planned activities are covered by your insurance policy. Also remember that most insurance policies should provide cover for unexpected events such as the need to make changes or cancel your booking. The sooner you arrange cover the sooner you will be protected from any such charges described in section [3] which maybe forced upon you.

General:

These terms and conditions are in place to ensure the smooth running and enjoyment of your excursion. They are governed by Latvian Law and shall be subject to the exclusive jurisdiction of the Latvian Courts.